Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@handlevat.com.
If your return is accepted, you will be responsible for the cost of return shipping. We’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@handlevat.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and earrings, which are final sale for hygiene and safety reasons.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Items that are non-returnable (such as earrings, custom orders, sale items, or gift cards) are not eligible for refunds.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@handlevat.com.
What if I entered the wrong address on my order?
We’re happy to update or correct any shipping information as long as your order hasn’t been shipped yet. Once USPS has the package, we’re unable to make changes on our end. In that case, the best option is to contact your local USPS office directly for assistance.
If your order is returned to us, we’ll gladly issue you a refund. Unfortunately, if the package is delivered to the address provided, we’re not able to offer a refund or replacement.
What should I do if my package says “Delivered” but I didn’t receive it?
If your tracking number shows that your package was delivered but you did not receive it, please contact your local USPS office as soon as possible. USPS can perform a GPS scan of the delivery location, speak with the mail carrier, and open a Missing Mail case if needed.
Once a package is marked “Delivered” by the carrier, we are unable to replace or refund the order, as USPS considers the shipment complete. In cases of misdelivery or possible theft, the recipient must file the report directly with USPS.
We recommend checking with neighbors or your household members and contacting USPS promptly to ensure the fastest resolution.
Zuza’s Collection – Refund Policy
Please note that all Zuza’s Collection pieces are non-refundable. A portion of each sale is donated directly to Zuza’s family, and we no longer hold that portion of the funds.
If your piece arrives damaged or defective, please contact us within 3 days of delivery. We’re happy to offer a replacement whenever possible. If you prefer a return instead, we can only refund the remaining portion of the amount we retain, as the donated portion cannot be recovered. You’ll need to send the item back to us, and once it’s received and inspected, we’ll issue the partial refund accordingly.
Thank you for your understanding and for supporting Zuza’s family through your purchase.